We fully comply with PayPal’s official Buyer Protection Program, backed by PayPal’s enterprise-grade secure payment infrastructure for all orders. We appreciate your trust and understanding as we uphold every safeguard outlined in PayPal’s policy, which you may review here: https://www.paypal.com/webapps/mpp/paypal-safety-and-security
Shop with complete peace of mind, fully covered under PayPal’s industry-leading buyer protection framework.
Product & Production Shipping Notice
All our items are handmade goods that require a dedicated production lead time after order placement. We will reach out to every buyer right after purchase to confirm and communicate your exact shipment timeline. If you have urgent delivery needs, feel free to message us in advance to discuss expedited production options.
- All items shipped will strictly match the product descriptions, specifications, and imagery listed on our store pages. Goods will arrive undamaged, with full, correct quantities as ordered.
If you receive merchandise that fails to meet this standard, please reach out to our support team promptly, or you may open a formal PayPal dispute to resolve the issue.
7-Day Hassle-Free Return Policy
You may initiate a return within 7 calendar days after receiving your order for any personal reason. Items must be returned in unused, undamaged, complete original condition for us to process your full refund once we receive and inspect the returned goods.
- Complimentary return shipping is provided if your items arrive damaged, defective, or you receive an incorrect product.
- For all other voluntary return scenarios, return shipping costs will be agreed upon mutually between our team and the buyer.
Frequently Encountered Shipping Scenarios
Tracking Shows “Delivered”, But You Have Not Received Your Package
First, check your mailbox, parcel locker, or building reception area—carriers often leave small handbags and clutches in secure drop-off locations. It is also common for couriers to mark packages as delivered while they are still out for final local delivery.
We recommend waiting 1–2 additional business days, or reaching out directly to your local postal service or delivery carrier to locate your shipment.
Lost or Returned Shipments
If your package is confirmed lost in transit or sent back to our facility by the courier, we offer two resolution options at your choice: a complete full refund, or a complimentary replacement shipment sent to you at no extra cost.
Damaged Goods Upon Arrival
If your items arrive broken, scratched, or otherwise damaged, you qualify for either a partial or full refund, determined through mutual discussion with our support team. To speed up your refund processing, please provide clear photo or video evidence of the damaged merchandise and original packaging.
Dropshipping Order Discretion Promise
For all dropshipping orders, we maintain full privacy for your customers. No invoices, QR codes, promotional flyers, brand logos, or company branding will be included or printed on any outbound shipping packages.